CFTS App FAQs

The CFTS app is web-based and not a downloadable app. You can access it through your browser and add it to your home screen for quick use. It works on mobile phones, tablets, laptops, and desktop computers.

There is no upfront or license fee. Instead you'll be charged at £5 per inspection which will is invoiced monthly.

These are sent out to you periodically and are included in the £5 inspection cost.

All CFTS members (managers and examiners) will have been sent a welcome email from either marketing@thoroughexamination.org or app@thoroughexamination.org with their login details.

Firstly please check your junk or spam folder. If you still cannot find it, contact your local CFTS Technical Manager who can resend the email.

Only the scheme managers (including deputies) and examiners will have received an invite to log into the app.

Log into your CFTS membership page and ensure roles (manager/examiner) and depot details are accurate and up to date.

There are two helpful YouTube tutorials available — one for managers and one for examiners — to guide you through the app.

There are two access levels: one for managers and one for examiners. If you're assigned both roles, you'll have access to both. This will be shown on your Account page.

These are sent by email upon completion of each inspection. Customers will also receive an invitation to log in and view their examinations, with the ability to download their own reports and track upcoming examinations.